My HP Envy 7645 is Showing Offline Error Message – 123.hp.com/setup
HP Envy 7645 Offline Issue
When the HP Printer shows that it is offline, it does not communicate with the computer, leading to an offline printer status. This is one of the common errors that you can encounter during the printer setup. There are several troubleshooting choices available to fix HP Envy 7645 offline issue.
Try to verify the connection of the printer
Reset the printer first, then check the status of the printer. You could also see if the printing job is lined up in the queue or if the printer is idle. The connection is normally restored when you restart the printer. You may also have to check the wireless and wired connections and the HP printer’s connectivity and configuration to the wireless network.
Run the HP Scan Doctor
The Scan Doctor is a free tool that is available in the HP website which can easily help users to troubleshoot any printer issues. If the Scan Doctor is not built-in with your printer model, you can always download it from the HP website. The tool automatically scans and helps resolving the printer offline issue easily. Besides printing, the Scan Doctor also fixes any impending scanning issues.
Re-installation of the HP printer Software
As another alternative, you could always uninstall and reinstall the HP printer software on your PC or laptop. First, uninstall it on the computer from the device menu by right clicking and completely removing it from the computer. Then use the 123.hp.com/setup process to upload the software again. Reinstalling might also solve the HP Envy 7645 offline issue.
Update Windows 10 (for Windows 10 users)
For users who have upgraded their operating system to Windows 10 version, you might face issues with the HP printer connection. In such a case, refer to Microsoft’s bug fixer release to solve the ‘printer offline’ problem. An exclusive update called KB3147458 is available for the users. To know more about this bug release version, reach out to us for HP Envy 7645 offline issue.
Choose the Default Printer
The default print driver gets changed to another driver with a very similar name. Such a change may also cause confusion and may put the printer to an offline status. Follow these steps to keep your printer device selected as the default.
- Power off the printer and switch on, and ensure it is in a ready state.
- Find and choose the icon of the printer which had originally been installed.
- In case, if a color or a grey icon is displayed without a green checkmark, right-click on the same icon.